Developments driving the Global Business Services market

Over the past years, many corporates have been professionalising their BPO and SSC environments through the establishment of Global Business Services. Marja van den Tweel, partner at Quintop and expert on the matter, outlines some of the main factors driving the growing popularity of Global Business Services.

Global Business Services (GBS) is the evolution of Shared Services Centers (SSC) and Business Process Outsourcing (BPO) into a more holistic, and cross-functional setup that focuses on process efficiency improvement, service quality and cost reduction.

While Global Business Services come in many shapes, sizes, and flavours (global versus regional; onshore, nearshore, and offshore

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