DWC announces executive staff changes

Erica De La Cruz is now Deputy Commissioner of Claims and Customer Services. The new program area includes Claims Services, Self-Insurance Regulation, and the Subsequent Injury Fund. Erica has served as the director of Claims and Customer Services since 2017. She managed the operations of customer service teams around the state that support the agency’s call center, DWC forms processing, and injured employee outreach efforts. Erica began working for DWC in 2005, where she held various positions and participated in the improvement of internal and external designated doctor processes before transitioning in 2012 to Claims and Customer Services. She is

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