How ‘digital’ is the way forward for insurance providers in the UAE

The pandemic has fundamentally changed people.

While that might be a bold statement, most industry experts – across sectors – will attest to the fact that consumer behaviour has transformed, although it remains to be seen whether the impact will be temporary or permanent.Looking at the UAE’s insurance sector, the change in consumer attitudes had a direct bearing on the industry’s outlook.

“Prior to Covid-19, there was less of an immediate focus on protection by consumers in the market. As 2020 progressed, however, we started to see a trend that saw people re-assess their priorities when it comes to insurance

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